CIMITRA FOR
The heavy lifting of supporting the technology needs of your company often falls to the unsung heroes on the Help Desk. In order to maintain high-level customer experience, Help Desk Professionals need tools that empower them to completely resolve an issue.
In order to timely and effectively resolve issues, tools for change management, onboarding, password reset, and Active Directory work are required.
Cimitra supercharges your Help Desk by allowing Tier 3 IT Support personnel to delegate tasks to Help Desk teams. Without having to grant elevated privileges. Without elevated privileges, bottlenecks are eliminated, tasks are done more quickly. The result is greater customer satisfaction and increased profit for the business.
Read how Tiffin University uses Cimitra to delegate routine IT tasks to their Help Desk.