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Education

Educational institutions are often full of capable (adequately technical) people. Often a school district has several schools, some geographically distanced which are serviced by a handful of mobile technicians. These mobile technicians can work with an assigned liaison to execute the scripts and commands that the technicians often create, to solve IT problems. Cimitra allows the technicians and assigned liaison helpers to work in tandem to perform routine tasks without a site visit. And without doling out more privileges.

Senior IT leaders working at the district level can secure, monitor and audit all of the activities of both the technician and liaison. This oversight assists in securing and standardizing IT controls.

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Healthcare

Due to the complexity and criticality of IT systems in a healthcare setting, even routine IT problems can escalate quickly. FAX servers, helpdesk, billing reports, supply chain management and compliance reporting are just a few examples of critical IT functions that can be brought down by a routine problem. Today hospital profitability can be divided in thirds: one third are thriving and profitable, one third are just barely getting by, and a third are in the red. IT staff often lands on the chopping block at budget time. Until Cimitra, there was no mechanism for sharing IT tasks, limiting privileges and securing a protective layer between PHI and servers. For IT leadership, in a highly regulated vertical like healthcare, it’s critical to track and audit each action from a script or command to ensure that IT controls meet stringent compliance requirements.

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Managed Service Providers

Sharing is caring! Managed Service Providers have a need to perform commands on all kinds of cloud and on premise servers and devices on behalf of their clients. Given this complexity, those with high-value skills are often the bottleneck to quick resolution and delivering a superior customer experience. With Cimitra, capable Level III IT personnel with very specialized high-value skills can share scripted solutions with other IT personnel and even Help Desk personnel. Sharing routine tasks with more people who have been given push-button access to those tasks will decrease ticket times and increase customer satisfaction.

Cimitra allows MSPs to bypass the VPN, RDP/remote access, and authentication routines that take 10-20 minutes on average, and with the click of a button, the Cimitra Agent can perform the automation on a machine within the customer’s network.

For MSPs with clients in regulated environments, having the ability to granularly track and audit who pushed the button and what were the effects are critical functions to passing audits and winning new business.

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Automate

Cimitra is similar to a universal remote to automation wherever it exists. Cimitra creates the button and wiring to automation in the form of scripts and commands that exist in your current infrastructure. Typically the automation lives on Windows and Linux servers. First you establish a Cimitra Server. From the Cimitra Server you spawn Cimitra Agents. A Cimitra App is then created to run in the Cimitra Web Client. The Cimitra App is a pointer to a Cimitra Agent and the script or command the Cimitra Agent should execute when the “Run” button is pushed.
With Cimitra, console access to a server is no longer required, at least to execute the automation you have enabled in Cimitra. Admin-level rights are completely abstracted from the equation. The only rights needed is the rights to the Cimitra web console. IT personnel can perform their routine tasks far more quickly.

Share

Cimitra is a management platform which is designed to present pre-generated and pre-canned scripts to individuals without having to grant them rights such as complex Microsoft Role Assignments or give them excessive admin/root access rights. One of the problems that organizations are experiencing is that many rudimentary management functions require elevated PowerShell rights or Administration rights thus putting the organization at risk by generating too many privileged accounts, having to manage dozens of different roles or waiting until overloaded Level III support personnel can get to the request.
Cimitra, allows scripts to be written, then presented to specific individuals behind a separate authentication layer. A script to create users is presented to John when John logs into the Cimitra product. He doesn’t need any more than rights to the Cimitra web console. With this access, John can only run scripts provided to him.

Audit

Every time a Cimitra App executes a piece of automation the entire event is logged for auditing purposes. What’s audited is who performed the automation, what the output of the script was, and when the automation was performed. When clicking on an auditing event, it’s as though you are going into a time machine, and you get to see all the output that the user saw at the time of the event.

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